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What is it actually like to work here? We asked some of our staff...

The Interviews

We requested volunteers to be interviewed for this website and were overwhelmed with the response. So we invited people from different backgrounds and in a variety of job roles so that you might find a close match and read what they have to say to about what it is like to really work here. The interviews where recorded, and then transcribed and approved by those participating. So you can trust that these are actually their own words – and not those of the marketing department.

Agusti's Story

Database Engineer (DBA)

An interview with Agusti Luesma

How long have you been working at NTT Com MS?

I have been working here for nine years, with a break in the middle for a year to take time off to study. I started my career as a junior engineer and came back to the company with a new qualification into a new role.

What were you doing before?

Before this I was working part time on Linux, but this is actually my first full time job.

Tell me about your role – what you do?

I have progressed to now being a T3 Senior database administrator. I work on supporting and tuning the Oracle databases in our major clients like Decathlon. I also do Oracle installations. I like it that I get to work on complex projects that challenge me.

What does a typical day look like?

When I come in, the first thing I do is to check for incidents in the logs which need urgent attention. I then look at any support tickets that have been allocated to me. I also work on new projects, but the incidents take priority. At the weekly team meeting we share the incidents and how we actually resolved them to help each other learn from our own experiences. With five people we are one of the smaller teams, but are looking to recruit more people, because we are busy!

What do you enjoy most about your job?

I actually like working under pressure and the fact that I am able to talk to the people in my team about any challenges and share experiences. Also the other teams are on the same floor, so I can walk over and talk to a storage expert, for instance and get help that way. We all work together very well.

What is the best thing about working at NTT Com MS?

Three things: colleagues, atmosphere and career opportunity.

I think what is best for me is the experience of working with my colleagues – who are now my friends. In fact we are going on holiday together some of us (laughing)! Also the possibility to improve yourself is very real here and get promoted. I started as a Tier 1 and now I am Tier 3. It is like a university if you enjoy a challenge.

Do you want to comment on the University training program and how it helps you?

Actually, I completed an AWS course that taught me how to install and configure servers and backups in AWS, so that I can install Oracle DB in AWS platforms. The University training portal also has useful links to example tests to pass official certifications of Oracle.

An interview with Julio Prado

How long have you been working at NTT Com MS?

I joined the company in April 2016, so I have been here one year and three months.

What were you doing before?

I was working at a Microsoft support company, they are quite small in comparison and handle a total of about 100 systems. I came to NTT because the prospects are better for promotion and working on more interesting projects and global customers. I am happy with the decision.

Tell me about your role – what you do?

I am a tier one solutions engineer. At first I was working in the core team and looking after one of our major customers. Recently I have moved to team two and we support the Linux servers and infrastructure in a number of different large customers. My role is to make sure that everything is working as it should, such as the applications on the servers and monitoring for incidents. We also build and deploy new servers for customers, so it’s not just support. I love it!

What do you enjoy most about your job?

I can learn a lot here. I enjoy working with computers and technology and I have already learned a lot. Hopefully my stay here will be a long one. Also some of my friends work here, so I enjoy the work atmosphere.

What is the best thing about working at NTT Com MS?

As I mentioned. In Tier one support you are constantly learning here and being challenged and this will help you in the future with your skills. It’s a great opportunity for us to develop. I introduced one of my friends already and he is now working in the Operations Center team. I used the company referral scheme to introduce him. NTT is a big company that is well known in the IT market, so it will be recognised by other IT companies on your CV.

Do you want to comment on the University training program and how it helps you?

Yes, I am currently studying Amazon Web Services (AWS) on the University training portal. I have also taken some Linux professional courses and certifications. I find the University training portal very useful to keep current with new technology and keep my certifications up to date.

An interview with Alejandro Corcoles

How long have you been working at NTT Com MS?

I joined the company just over five and a half years ago as the manager of the development team and I am in the same role today. But, of course, the team has now grown to five people during that time.

What were you doing before?

Before I came here I took a short sabbatical and before that I was the CTO at a social networking company who handles the online presence for organizations and some political parties.

Tell me about your role – what you do?

I run the development department, which is a very cool topic at the moment with DevOps being talked about a lot. We support the operations of the engineering team who have to support literally thousands of customer’s servers. For instance, we wrote an application that keeps an inventory of the systems we support, as well as monitoring them and sending alerts. We are a small team, but we get on very well and engineers are the best customers as they know exactly what they want and how to explain it.

What does a typical day look like?

As team leader, every morning starts with a daily scrum meeting. At this short meeting the team share what they are working on and any problems they are facing. We don’t manage customers directly so it is not so stressful. I do some coding myself, but generally I am talking with the team to make sure they have what they need to do a good job and with the engineers, of course.

What do you enjoy most about your job?

In my last job they called us “hobbits” as we all talk a different language and live in our own village, but actually the truth is that I am working with like-minded people and I enjoy that. We get to actually SEE the impact of the programs we are writing and developers don’t usually get that. This is very rewarding for me.

What is the best thing about working at NTT Com MS?

The senior manager here, (Oscar – the COO) used to run a development company himself, so he clearly understands the challenges and doesn’t set unrealistic deadlines. We work on a floor with many engineers, so we talk about the same nerdy things like gaming and stuff like that. We all fit together well and everyone knows what they are doing. All companies say that they care about you. But here they actually do the things that show that. There is gym membership, or support for people who need to work from home, for instance. Many of the problems I have had at previous companies just don’t exist here.

An interview with Rosa Mestres

How long have you been working at NTT Com MS?

I joined the company in 2013 and have been here four and a half years. When I started, we were only 76 employees in total. Many things have changed since then.

What were you doing before?

I have worked in a number of financial roles, including being a financial auditor at PWC – actually, the office is just across the road from here. I also spent some time working for a hotel construction company and a health insurance company which was exactly the opposite of working here as there were downsizing. I am very happy to be here.

Tell me about your role – what you do?

I am the finance manager and run a team of six people. My team look after procurement, accounting, billing, taxation – basically all the day-to-day financial aspects of the company. I am responsible for preparing reports for the management team so that they can make informed decisions and also liaising with our bosses at HQ in Tokyo.

What does a typical day look like?

In the morning, the first thing I generally do is to clear up everything that is Tokyo related because of the time difference. Then the rest of the day depends on where we are in the month. At the end of the month, I have fiscal responsibilities and I also have to work with HR on the payroll. It gets very busy at month end. Then at the beginning of the month, we are generating reports for the management team.

What do you enjoy most about your job?

Well, I am never bored! 50% of my day is carefully planned and routine, but 50% is very dynamic with new projects coming along. Like this afternoon, we were having a planning session for a new large customer contract we have just won.

What is the best thing about working at NTT Com MS?

The best thing about working here is the people, and it’s what makes this place great. There is a positive attitude to challenge and we are a very international company. You can walk into the kitchen here and meet people from all sorts of different cultures and this is something that I like. Also, the structure is very flat and the senior management always has their door open to you. In my past, this was never available due to formalities. In the beginning, this shocked me a lot (positively), but the fact that I can walk right in and ask the CEO a question is amazing. But basically, it’s the people, the challenges and the culture that I like most about working here.

Meet The Leadership Team

Our senior team has positioned NTT Communications as a major player in the global managed IT services market and continue to drive customer satisfaction and growth through exceptional leadership skills and industry insight. This team is widely respected as thought leaders in the IT industry, who, ultimately provide the executive leadership, strategic and operational management of our organization.

DAMIAN SKENDROVIC

Chief Executive Officer (CEO)

OSCAR GARCIA

Chief Operating Officer (COO)

PATRICIA AGUILO

Chief Finance Officer (CFO)

ALAN HILL

Global Marketing Director

SILVIA PONCE

HR Director

CARLOS ESCANUELA

Technical Operations Director

MIQUEL HERRERO

Service Operations Director

FERNANDO CAAMAÑO

Process Operations Director

FERMIN CLEMENTE

Director of Technical Presales

JUNJIRO YUBA

Director of Global Business Development

DAVE SCOTT

Solutions Director

DANIEL TOLEDO

CISO and GRC Director

Want to know more?

This is a great place to work, but don’t just take our word for it …

Come and meet some of the people who work at NTT Com Managed Services. Find out what they have to say about working at one of the world’s most innovative technology companies – that proudly puts self-development at the top of its agenda. Learn more about what it is like to come on a journey with us and be part of an exciting digital adventure. Explore the opportunities we have to offer. You will soon discover that there is nothing ordinary about us. Be prepared to be inspired!

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