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Reference number: CTM 6799

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Core Team Engineer | Entry Level | Microsoft

We are looking for a Microsoft Engineer to join our growing Core Team. Reporting to the Solutions Engineering Team Leader, the Core Team is involved in project tasks, as well as daily customer infrastructure incident resolution, communication and platform management.

Job Role

Key Responsibilities:

  • Resolution of incidents.
  • Effectively communicate, and escalate if necessary, complex technical issues to the customer.
  • Take ownership of the customer and see problems through to resolution.
  • Execute changes for customer request fulfilment.
  • Support upper tiers in the deployment of new solutions.

Skills & Requirements

Skills:

  • Excellent phone and communication (written and oral) skills.
  • Committed to providing quality service & results, ready to make a positive difference.
  • Proactive and stress resistant.
  • Ability to take decisions quickly and efficiently.
  • Ability to prioritize effectively and work with a sense of urgency.
  • Ability to work independently with significant attention to detail.
  • Ability to work well in an international team environment.
  • Team spirit.
  • Customer and service oriented.
  • Drive and energy to achieve the desired results.
  • Logical and methodical problem-solving.
  • Passionate about IT Technology.
  • Daily management tasks such as client requests, maintenance issues and platform updates.
  • Ensure that the production infrastructure environment and core technologies are operating optimally at all times and are properly monitored.
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Need more information? Have a question?

If you have any questions about our vacancies, please feel free to contact our HR team directly. We are always looking for people with a technical background or skills we may be interested in, so why not send us your CV via the contact page and we will be in touch as soon as we have a role that fits your profile.

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