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Reference number: STA 2165

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Service Transition Manager

We are looking for a new Service Transition Manager who can effectively manage and control the quality, scope, timings and resources for the delivery of our ICT Solutions. You need to be a confident individual that can manage, control, organize and be accountable for all the deliverables from NTT Managed Services.

Job Role

 Key Responsibilities:

  • Manage and control the quality, scope, timings and resources for the delivery of ICT Solutions.
  • Lead the project within NTT MS. Act as the go-to person for a specific project within NTT MS.
  • Provide escalation for project issues to relevant business sponsors.
  • Organize internal follow-up meetings as well as participate in the follow-up calls with the local project manager.
  • Maintaining relationships and communication with the different stakeholders during the project life cycle.
  • Accountable for all the deliverables from NTT MS.
  • Produce project management documentation deliverables such as SoW, Gantt charts, Quality plans, etc. to a high standard.
  • Conform to quality and project standards set by NTT MS Management.
  • Effective management of the expectations of key stakeholders such as the Sales team and the Affiliate resources
  • Mentor less experienced members of the Service Delivery team in managing projects
  • Undertake reporting activities

Any other duties required by the Senior Management which is reasonably within the scope of this role.

Skills & Requirements

Skills (Essential):

  • Have a proven track record of managing large complex projects in the ITO environment or Service Integration Industries.
  • Be able to demonstrate leadership abilities.
  • Experience in a customer service environment, with strong communication skills; both written and verbal.
  • Conceptual understanding of IT technology, networking and the Internet.
  • Proficiency in Microsoft Office and Microsoft Project applications.
  • PMP or similar project management certifications.
  • Proven ability to work under pressure and with other people.
  • Tenacious attention to detail and quality.

 Skills (Desirable): 

  • Proficiency in Microsoft Visio and project server
  • Technical experience of modern Internet hosting (Hardware, O/S, Networking)
  • Experience of working within a project office and/or program management
  • A background in Professional Services based engagement
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Need more information? Have a question?

If you have any questions about our vacancies, please feel free to contact our HR team directly. We are always looking for people with a technical background or skills we may be interested in, so why not send us your CV via the contact page and we will be in touch as soon as we have a role that fits your profile.

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