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Reference number: OCE 2745

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Ops Center Engineer

The Ops Centre is a significant part of NTT Com MS. We’re looking for an Ops Centre Engineer to support the technical services, as well as support function under the guidance of technical lead engineers.

The perfect candidate should have excellent written and oral communication skills, the drive and energy to achieve our desired results, and be passionate about IT technology.

Job Role

Key Responsibilities:

  • Monitor, detect and prevent incidents.
  • Effectively communicate, and escalate if necessary, complex technical issues to a broad range of customers.
  • Supervise in real time the alarms and specific events occurred on every platform.
  • Attend to consults and claims related to monitoring.
  • Registry and resolution of incidents.
  • Take ownership of customer issues of Tier 1 level and see problems through to resolution.
  • Execute standard changes for customer request fulfillment.
  • Support upper Tiers in the deployment of new solutions

Skills & Requirements

Skills:

  • Excellent phone and communication (written and oral) skills.
  • Committed to providing quality service & results, ready to make a positive difference.
  • Proactive and stress resistant.
  • Ability to take decisions quickly and efficiently.
  • Ability to prioritize effectively and work with a sense of urgency.
  • Ability to work independently with a significant attention to detail.
  • Team Spirit.
  • Customer and service oriented.
  • Drive and energy to achieve desired results.
  • Logical and methodical problem-solving.
  • Passionate about IT Technology

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Need more information? Have a question?

If you have any questions about our vacancies, please feel free to contact our HR team directly. We are always looking for people with a technical background or skills we may be interested in, so why not send us your CV via the contact page and we will be in touch as soon as we have a role that fits your profile.

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