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Reference number: CTN 2543

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Core Team Engineer | Intermediate | Networking

The Core Team is a crucial part of our future here at NTT. We require a Core Team Engineer who can step into the team confidently and inject their knowledge into the department.

You as the candidate should be technology savvy and a team player. You need to have a proactive personality and hold the passion to resolve issues and improve our services. If you can take ownership and see problems through to provide a resolution for customers, then find out more about this role to see if you fit the bill.

Job Role

Key Responsibilities:

  • Resolution of incidents.
  • Effectively communicate, and escalate if necessary, complex technical issues to the customer.
  • Take ownership of the customer and see problems through to resolution.
  • Execute changes for customer request fulfilment.
  • Support upper tiers in the deployment of new solutions.

Skills & Requirements

Personal Skills:

  • Excellent phone and communication (written and oral) skills.
  • Committed to providing quality service & results, ready to make a positive difference.
  • Proactive and stress resistant.
  • Ability to take decisions quickly and efficiently.
  • Ability to prioritize effectively and work with a sense of urgency.
  • Ability to work independently with a significant attention to detail.
  • Ability to work well in an International team environment.
  • Team Spirit.
  • Customer and service oriented.
  • Drive and energy to achieve desired results.
  • Logical and methodical problem-solving.
  • Passionate about IT Technology.
  • Daily management tasks such as client requests, maintenance issues and platform updates.
  • Ensure that the production infrastructure environment and core technologies are operating optimally at all times and are properly monitored

Technical Skills and Education:

Mandatory:

  • Technical experience with Cisco ASA and Checkpoint firewalls.
  • Knowledge in switching and routing.

Nice to have:

  • Networking certifications such as CCNA, Fortinet.
  • Technical experience with Palo Alto and Juniper SRX will be appreciated.    
  • Technical experience with load balancers will be appreciated.

Previous Work Experience

  • At least 1 year previous work experience as Second Level Support in resolving incidents.
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Need more information? Have a question?

If you have any questions about our vacancies, please feel free to contact our HR team directly. We are always looking for people with a technical background or skills we may be interested in, so why not send us your CV via the contact page and we will be in touch as soon as we have a role that fits your profile.

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